If you have a general enquiry we would recommend using the drop down FAQ’s below to find an answer.
If you have a question about your order status you can check it by logging into your account.
Kindly note that items sold as a pack must be returned as a pack, any packs returned as single items will be refused and reshipped.
If you require a size change for either item in the pack then you will be required to send back the full pack for a refund and raise a new order.
We aim to supply as much detail on each product as possible, this can be viewed on the product page. Unfortunately we can not always provide further information on products out-with what is stated on the product pages due to all products being held at our Distribution Center and not at our Customer Services Office.
To view our general size conversion charts click here. Please note, the size charts on each product page are not product specific and are a general guide only, all brands size their products slightly differently so if you are unsure of the sizing please contact us before placing your order. All of our products are based on the UK sizing so you may want to confirm your equivalent size with us before ordering.
Please also note that all goods can be returned using the Returns Document attached to all orders if they are not to your satisfaction.
We offer new product on the site as regularly as possible and due to the limited nature of many of our products it is not likely that we would receive any re-stock's. However, on some popular items we may receive extra stock, to be notified about any re-stocked please hit the notifications button on the product to receive an instant update on the availibility of the product
We offer our customers the chance to purchase certain limited styles prior to release. Payment is taken at the time the order is placed and guarantees the goods will be shipped immediately once the product arrives into stock.
Due to the nature of some of these releases we cannot always confirm when the goods will arrive into stock, however, we will endeavour to keep you updated on the progress of your order. As soon as we have received the stock it will be processed. picked, packed and sent out to you with tracking information.
If you have any further queries please use our “Contact Us” form ensuring you state your Sales Order Number if applicable
If you have placed a successful order it will be acknowledged by an order confirmation via email.
If you have not received your order confirmation please check the following:
•Check your spam folder for the confirmation email
•Make sure you are checking the correct email address which you have registered to your HANON account
•Check that your payment has been successful via your bank or Paypal account
-If your payment has not been successful then please note that the order will not be successful
For launch specific product you may experience a delay in the confirmation due to the amount of traffic online, please allow an extended period of time for receipt of your order confirmation. If you have not received your order confirmation within 12 hours of placing your order please do not hesitate to Contact Us
We want your SportBestShop shopping experience to be as secure and stressfree as possible. To ensure this, we ask you to create an account with us, this process is very easy and will ensure speed and safety when placing online orders with us. Once you have created your account, there are a number of ways to browse the site. You can use the tabs along the top of the page or make a more refined search using the search bar to the right.
Once you have found your desired item, simply use the drop down menu to select your size and click ‘Buy’ to add the item to your basket. Once you have finished shopping go to the checkout, choose the method of shipping you would like and continue to payment. If you are happy with the order, confirm the payment and the item(s) will be dispatched to you in due course with tracking information to follow.
Please note, a product in your basket is not secured to your order until the payment is made, to avoid disappointment we would advise you to check out sooner rather than later!
If you have any further queries please use our “Contact Us” form ensuring you state your Sales Order Number if applicable.
You can cancel or amend your order your order in accordance with the Distance Selling regulations however, we stipulate that cancellations and amendments can only be carried out within the initial stages of the order being processed.
Orders can only be cancelled or amended if the order status within the shipping system is "staging". Once your order is in "picking" unfortunately we cannot process any cancellations or amendments from this stage as the shipment of your order has been arranged and is now un-editable.
Please contact our Customer Service Representatives to arrange for any cancellations or amendments to be made before your order has moved from staging, you will be able to check the status of your order within your account before contacting us.
Out of hours cancellation policy: We always try to facilitate cancellations however, if a cancellation request is made out-with our Customer Services hours, we cannot guarantee that it will be granted as requests are dealt with in numeric order within our Customer Services hours and your order may have moved through our shipping process by this point.
Please note: We cannot facilitate cancellations of any clearance or sale orders once the order is placed.
Shipping options and destinations will be displayed in the basket page.
You will receive order confirmation including a tracking code when your order has been dispatched, your order can be tracked using the Parcelforce 'Track your parcel' function.
To update an incomplete address please use our “Contact Us” form ensuring you state your Sales Order Number and full address.
Please note, if your order has been processed into our "packing-shipping" stages unfortunately this means it is at an un-editable stage of delivery and cannot be changed. At this point, neither the recipient nor the sender can intercept the package until it has settled in a depot after an initial delivery attempt. In this instance we would suggest you keep an eye on the tracking over the following days and if there seems to be a problem with delivery, do not hesitate to let us know when it is at a depot when we can call the courier to update your address.